Centralization of Customer Services Support System
Author(s):
T. Ramya, S. Ramesh
Keywords:
Customer, Customer support,Supplier
Abstract
An online comprehensive client care resolution to manage client interaction and complaints with the service suppliers by phone, mobile,web and email.The system ought to have a capability to integrate with any service supplier from any domain or business like banking, telecom, railways etc. The Centralization of client Support Services System incorporates a variety of the way to produce support to our Customers. the aim of Railways for taking this initiative is to coach the forepart employees to produce the client a world category client service expertise. Students, college and employees with a reliable, centralized technology Service table that delivers skilled client service. Our commonest service calls cowl countersign resets, news SPAM, web property, network property, Telephone, network and email account requests and constituent and package issues. Track and resolve client problems easy-to-use cheap, supports Multi language, Deliver superior client support. We have a tendency to log all calls and voicemail messages in our decision Management System. work our calls during this system insures that we have a tendency to answer everyone’s request and Follow-up PRN. If a problem arises that we have a tendency to cannot resolve on the Service table, Then we have a tendency to in real time rate and increase your issue to our technical consultants. it's to providing premium solutions that mobilize ‘Customer Requests’ while not Compromise and supply customers with instant access to important files and business knowledge.
Article Details
Unique Paper ID: 145894

Publication Volume & Issue: Volume 4, Issue 11

Page(s): 1118 - 1124
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