Online Complaint Management System
Author(s):
C MUNIRAJA, K MADHU SUDHAN REDDY
Keywords:
Abstract
Online Complaint Management System provides an online way of solving the problems faced by the companies. The objective of the complaints management system is to make complaints easier to coordinate, monitor, track and resolve, and to provide company with an effective tool to identify and target problem areas, monitor complaints handling performance and make business improvements. Online Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback.
Article Details
Unique Paper ID: 146022

Publication Volume & Issue: Volume 4, Issue 11

Page(s): 950 - 954
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