A STUDY ON TRAINING AND DEVELOPMENT OF EMPLOYEES IN A BPO COMPANY

A STUDY ON TRAINING AND DEVELOPMENT OF EMPLOYEES IN A BPO COMPANY
Author(s):
Dr.G. Sundharavadivel, S. Sangeetha
Keywords:
Knowledge Transfer, Skill development, Standard Operation Procedures.
Abstract
Training and development comprises a broad range of activities, including formal and informal training, job-rotation, traditional class-room courses, internal vs external training, induction training for newly recruited people, facilitating the new organizations rules, and technologies in training, such as E-learning. The need of the training and development function is to ensure that individuals / groups in the organization develop proficiency in the required skills to enable them to perform their roles effectively and efficiently. Modern work environments require good communication skills, the ability to work in a team, time-management skills, the ability to adapt to change, and to work with people from diverse cultures. This paper outlines the various aspects and roles of Training and Development function in a BPO industry. A sample size of 75 trainees were taken in order to conduct research and random sampling technique was used in order to conduct the survey. The data was collected by interviewing the respondents with the help of a structured questionnaire.
Article Details
Unique Paper ID: 146670 Publication Volume & Issue: Volume 5, Issue 1 Page(s): 473 - 477
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