Importance of training and skills for the hospitality of hotel employees: A study on Gulmarg hotels in UT of J&K
Author(s):
Ishfaq Ahmad Bhat, Muzafar Ahmad Dar, Irfan Ahmad Malik, Ajaz Ahmad Khan
Keywords:
Variables, Need, Hotel, Work, Employee.
Abstract
Gulmarg is one of the beautiful place that can be visited in Kashmir valley. Gulmarg literally means the meadow of flowers. Originally, Gulmarg was called Gaurimag, named after Shiva’s coasts. Gulmarg, the hill resort is located only 52 km. to the south west of Srinagar in the Baramulla district of Jammu and Kashmir.To motivate employees to be more engaged in work, there is a need to examine the work variables that enable such. Training also becomes more specialized while development looks more at long-term professional goals. The instructor will teach the trainee specific skills and knowledge to achieve specific goals for their current position. During the development process, employees will meet with their supervisor and or manager to discuss their strengths and weaknesses, and how to improve work performance to help expand and broaden their current career path. The hotel and hospitality business is made up of skilled workers responsible for the provision of food, accommodation and other services. Standards for service delivery must be kept high at all times to ensure customer satisfaction. One of the key challenges for human resource management in the hospitality sector is how to align staffing needs with the strategic goals of the institute and compete with the environment of increasing competition and increasing demands in the hospitality sector. This would represent the importance of training for hotel staff which aids in the development of the hotel. It will also focus on the ignorance of the importance of training for hotel staff which may prevent monetary expansion of the hotel. The training program allows all employees to strengthen the work space skills that each employee needs to improve. A development program brings all employees to a higher level so that they have the same skills and knowledge.
Article Details
Unique Paper ID: 149498

Publication Volume & Issue: Volume 6, Issue 12

Page(s): 627 - 634
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