Total Quality Management, Elements, Principles, Evolution, and their Benefit for Libraries in Modern Era
Author(s):
Muthyamaina Sampathkumar
Keywords:
In the recent era it could be noted every organization strive to perform and excel in such a manner to withstand in the highly competitive world to please their customers. Library and Information Science is no exception to it and hence they also engage in the attempt to satisfy the stakeholders of all kinds seeking the learning resource Centers .Total Quality Management (TQM), provides the tools and the direction to improve quality. In this context, Libraries has also always been committed to provide a high quality of services to its users. It is believed that this can be achieved by implementing TQM in the Libraries. This paper focuses on how to implement TQM in library so as to improve the quality of library services through the use of different elements of TQM, fulfilling the user expectations, developing staff and user commitment and surely generating value for a library.
Abstract
In the recent era it could be noted every organization strive to perform and excel in such a manner to withstand in the highly competitive world to please their customers. Library and Information Science is no exception to it and hence they also engage in the attempt to satisfy the stakeholders of all kinds seeking the learning resource Centers .Total Quality Management (TQM), provides the tools and the direction to improve quality. In this context, Libraries has also always been committed to provide a high quality of services to its users. It is believed that this can be achieved by implementing TQM in the Libraries. This paper focuses on how to implement TQM in library so as to improve the quality of library services through the use of different elements of TQM, fulfilling the user expectations, developing staff and user commitment and surely generating value for a library.
Article Details
Unique Paper ID: 150338

Publication Volume & Issue: Volume 7, Issue 5

Page(s): 52 - 55
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