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@article{187212,
        author = {Sudha Shukla and Priyanka N},
        title = {The Role of HR in Shaping Employee Trust in AI-Driven Performance Reviews},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {6},
        pages = {3716-3734},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=187212},
        abstract = {Artificial Intelligence (AI) performance management is gaining popularity very fast as businesses seek faster, smart, and objective methods of appraising their employees. AI systems will be able to accept immense amounts of data, identify your progress or lack of progress towards a specific goal and react promptly. To most businesses, this is a better and more objective process over the previously used appraisals that were largely based on the perception of the manager. But it is not always viewed that way by the employees. There are those who desire to eradicate favouritism and unfairness and those who believe that AI will raise issues touching the areas of fairness, privacy, and inability to understand the human aspects of work such as creativity, teamwork, and hard work.
The study examines how employees perceive AI during their performance appraisal and the issues it raises in their perception in terms of fairness and privacy. Surveys enable the organizations to have a big picture of the overall thinking of their employees and interviews are a powerful means of having the employees express their detailed thoughts and experiences. Possible challenges and opportunities will be demonstrated in the results. AI simplifies decision-making and offers significant ideas to assist individuals in the development of their professions. On the other side it may arouse some worries about data theft, unrecognized bias and the loss of humanity.
Minimizing such issues is the critical role of HR professionals. HR needs to inform employees about the functionality of AI, safeguard their data, and make sure, that technology does not replace the human decision-making. This study will help inform the HR leaders on how to create appraisal systems that are effective and fair, empathetic and trustworthy by bringing out the voices of employees. The study ends by stating that both technology and the confidence of the employees in the system will be the determinants of AI success in HR. It stresses the fact that building trust is as critical as building efficiencies.},
        keywords = {Artificial Intelligence, Employee Trust, AI-Driven Performance Reviews, Human Decision Making.},
        month = {November},
        }