Implementation of Smart JIT Grievances Redressal System using Web Technologies with Android
Author(s):
A.Archana, M.R.Sathya, A.Sumathi
Keywords:
Abstract
JIT Grievance Redressal System is developed for Managing Grievance Redressal process is very simple. Because this application consists of 3 Modules for 3 different type of users like Administrator, Students/User and Guest User. In Guest User Module , the student / user can able to post their grievance details quickly without any username & password. In the user module, the user can able to create their own account & after creating an account, the student can login with our own username & password to access our own dashboard. In the user dashboard, the user can able to update their profile as well as lodge a grievance to the admin. After lodging a grievance, the user can get an immediate updated status of posted grievances. When the Administrator will give the remarks or reply to user grievances, the user can get an information from their dashboard immediately. In the user dashboard the user can also see the grievances history. In the Administrator Module, Administrator Manages the Entire Activities of this Grievance Redressal System. In the administrator dashboard, the admin can able to see Not process yet Grievances, In-Process Grievances, Processed Grievances and Guest Grievances. In the Administrator Module, the admin can able to give reply/remark to the posted grievances by the user. The Admin can able to add/delete users of this grievance redressal system. In the Administrator Module, the admin can able to add & update Grievance Location Factor as well as college details. The Admin also able to see the user session logs and so on. This application was developed by the recent technologies, so it can be accessible by both mobile & PC. This application can be accessible at anytime, anywhere because it will be hosted in the web server.
Article Details
Unique Paper ID: 161204

Publication Volume & Issue: Volume 10, Issue 2

Page(s): 950 - 953
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