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@article{179959,
        author = {Md Sohrab and Mohammed S Saheem and Mohammed Muslim and Umar Ali Khan},
        title = {Management of employee grievance in Higher education institutions},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {12},
        pages = {9074-9081},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=179959},
        abstract = {Effective management of employee grievances in educational institutions is crucial for maintaining a harmonious work environment, enhancing job satisfaction, and improving overall institutional performance. This study examines the impact of grievance management practices on employee satisfaction and retention within educational settings. Utilizing a descriptive research design, the study collects primary data through structured questionnaires and semi-structured interviews from a stratified random sample of teaching and non-teaching staff across various educational institutions. Secondary data is gathered from institutional records and relevant literature.
Data analysis employs both descriptive and inferential statistical methods to identify patterns and relationships between grievance management practices and employee outcomes. The findings indicate that prompt and fair grievance handling procedures significantly enhance employee satisfaction and reduce turnover intentions. Moreover, the study highlights the importance of clear communication, transparency, and the involvement of employees in the grievance resolution process.
The research contributes to the understanding of grievance management in educational institutions and provides practical recommendations for policymakers and administrators to improve grievance handling mechanisms. By addressing employee concerns effectively, institutions can foster a positive organizational culture, leading to improved employee morale and institutional success.},
        keywords = {},
        month = {May},
        }