The Role of Chatbots in Enhancing Customer Experience

Sweta Singh; Sultanpure Prathmesh

The Role of Chatbots in Enhancing Customer Experience

Authors: Sweta Singh, Sultanpure Prathmesh

Unique Paper ID: 174174
Volume: 11
Issue: 10
PageNo: 3252-3255

Keywords: No Keywords Found

Abstract:
This research explores how chatbots enabled by AI greatly enhance customer experience in contemporary business settings. Employing a mixed-method research design, the research explores how chatbot deployments influence customer satisfaction, response times, and service availability. Findings show that chatbots greatly enhance customer service effectiveness through 24/7 availability, real-time responses, and uniform service quality. Nevertheless, limitations such as limited comprehension of intricate questions and absence of emotional intelligence can impede effectiveness. The research highlights the need for systematically deploying chatbot solutions to improve customer satisfaction and operational effectiveness significantly.

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ISSN: 2349-6002
Volume: 11
Issue: 10
PageNo: 3252-3255

The Role of Chatbots in Enhancing Customer Experience

Available:https://ijirt.org/Article?manuscript=174174

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UGC Approved
Journal no 47859

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