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@article{183598,
        author = {PARTHA MONDAL},
        title = {A STUDY ON ANALYSIS OF PATIENT SATISFACTION IN IPD},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {3},
        pages = {2540-2551},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=183598},
        abstract = {This study was conducted to assess patient satisfaction in the In-Patient Department (IPD) at City based Hospital, Sheshadripuram, with the purpose of identifying key factors influencing patient experiences and highlighting areas for improvement. A descriptive cross-sectional designwas adopted using a structured questionnaire and patient interviews to gather both quantitative and qualitative data from admitted patients across different departments. The key findings revealed that most patients were satisfied with the quality of medical care, nursing services, hospital cleanliness, and the professional behaviour of doctors and staff. However, areas needing improvement included lengthy wait times for procedures and discharge, lack of clarity in discharge instructions, and limited patient involvement in care decisions. The study also found that better use of digital tools for real-time feedback, clear communication, and improved transitional care could further enhance patient satisfaction levels. The conclusions highlight that patient satisfaction remains a vital measure of healthcare quality and trust, directly impacting patient loyalty and hospital reputation. Addressing the identified gaps through streamlined processes, staff training, and modern feedback systems can help the hospital deliver even more patient-centred care. This study provides practical recommendations and highlights opportunities for future research, such as multi-centre comparisons, longitudinal tracking, and exploring the link between patient satisfaction and clinical outcomes, ensuring that hospitals continue to meet rising patient expectations in a competitive healthcare environment.},
        keywords = {},
        month = {August},
        }