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@article{183484,
        author = {SUSRITA HALDER},
        title = {A STUDY ON PATIENT SATISFACTION IN IPD},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {3},
        pages = {2520-2527},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=183484},
        abstract = {Patient satisfaction is a vital component in assessing the quality of healthcare services, especially within the In-Patient Department. This study explores various factors influencing patient satisfaction among admitted individuals, including quality of medical care, staff behaviour, communication, hygiene, availability of facilities, and overall hospital environment. A cross-sectional survey was conducted using a structured questionnaire distributed to patients discharged from the IPD. The data collected was analysedto identify key areas of satisfaction and dissatisfaction. Results reveal that courteous behaviour of healthcare staff, timely medical attention, and cleanliness of the hospital significantly contribute to higher satisfaction levels. However, issues such as delays in service and lack of communication were noted as areas needing improvement. The study concludes that continuous feedback mechanisms and quality improvement efforts are essential to enhance patient satisfaction and overall hospital performance in IPD.},
        keywords = {},
        month = {August},
        }