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@article{166125,
        author = {SAYAN HALDAR},
        title = {A Comprehensive Study on Outpatient and Inpatient Satisfaction Levels at a city based hospital Sheshadripuram},
        journal = {International Journal of Innovative Research in Technology},
        year = {2024},
        volume = {11},
        number = {2},
        pages = {1788-1794},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=166125},
        abstract = {This study evaluates the satisfaction levels of patients at a city based hospital, Sheshadripuram, focusing on both outpatient (OPD) and inpatient (IPD) services. Using a descriptive survey approach and consecutive sampling, the research examines various factors influencing patient satisfaction, including nursing care, billing and registration, doctor consultation time, staff communication skills, hospital cleanliness, pharmacy service, nursing services, admission and discharge processes, food and beverage services, and parking facilities. Results indicate high overall satisfaction, with specific areas identified for improvement. The study underscores the importance of patient feedback in enhancing hospital services and provides recommendations for elevating patient care standards.},
        keywords = {Patient Satisfaction, Hospital Services, Outpatient Department (OPD), Inpatient Department (IPD), Healthcare Quality, Patient Feedback, Service Improvement.},
        month = {July},
        }