Challenges of digitalisation for HR Professionals: An Exploratory Study
Dr. Simanchala Das, Dr. G. Sureshkrishna
Digitalisation, cloud computing, big data analytics, internet of things, artificial intelligence, blokchain
Digitalisation has turned out to be a major trend in the 21st century impacting every unit of an organisation. This is in response to the changing need and opportunities of the global competitive economy. The impact of digitalisation is also felt in the area of people management systems and practices particularly in the form of service delivery and information management. In view of technological breakthrough, the role of HR has tremendously transformed. There is hardly any HR functional area left untouched by digital transformation. With the application of these technologies, the HR professionals seem to face a lot of challenges while implementing HR strategies ranging from Human Capital Management, talent acquisition and retention to performance management, people analytics and contingent work force management. The study mainly intends to analyse the main issues and challenges for HR professionals in the era of digital transformation. An unstructured interview was conducted with selected HR practitioners working in IT, automotive and telecom sectors where the impact of digitalisation is visibly high. The respondents were asked to list out the issues and challenges in the digital age particularly with the advent of cloud computing, big data analytics, internet of things, artificial intelligence, blokchain and other emerging technologies. It was found that the HR professionals tend to face a lot challenges due to emergence of digitalisation and its subsequent application in the area of human capital management.