The Impact of Electronic Banking Services on Bank Transaction: A Study on State-Owned Commercial Banks in Bangladesh
Author(s):
Md . Hasnain Ahamad, Beplob Chandra Das, Tushar Hossain
Keywords:
Bank, Bank transaction, ATM, Online banking, Mobile banking.
Abstract
The objective of this study is to evaluate the impact of electronic banking services on bank transaction in state-owned commercial banks in Bangladesh and to examine the relationship between the electronic banking services and bank transaction. In the banking world, Electronic banking has added a new dimension. In this study, quantitative research method was followed and required data were collected through questionnaire. This study was conducted on clients of state-owned commercial banks in Bangladesh and 100 samples were taken conveniently to conduct this study. Different statements about electronic banking services such as ATM service, online banking, and mobile banking were given in the questionnaire. Linear regression and Pearson correlation were used for data analysis. The study found that ATM service, online banking, and mobile banking have positive impact on bank transaction and there is a positive relationship among ATM service, online banking, mobile banking, and bank transaction. To increase both the financial activity of the bank as well as number of its clients, electronic services have contributed continuously.
Article Details
Unique Paper ID: 156968

Publication Volume & Issue: Volume 9, Issue 5

Page(s): 647 - 652
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