Impact of Covid- 19 on Digital Payment Systems in India
Author(s):
Amit Kumar, Gargi Raj, Ritu Raj
Keywords:
Digital payment, COVID-19, UPI, Lockdown
Abstract
Online banking is one of the most significant advancements in the history of the banking business. However, despite the numerous benefits that online banking gives to users, there are a number of important problems and challenges for online banking marketers. Mobile phones, desktops, laptops, and other wireless devices provide additional avenues for bank account access and payment service use. Digital payment refers to payments made via various technological gadgets. Digital payment has advanced significantly long way after a history of several futile attempts to make an impact on society. It is a developing field with the potential to influence the market and alter future payment actions. Unlike banks, digital payment methods can be used at any time and from any location. Following the COVID-19 pandemic, banks are advising the public to use digital banking services rather than visiting bank locations. Banks are focused on contactless banking in the midst of the COVID-19 pandemic. Digital payment apps like UPI-based BHIM, phone pay, Google pay, and others are useful not just for sending and receiving money, but also for opening accounts and applying for loans. Since the shutdown, there has been a shift in payment methods from cash and plastic cards to online payments over the internet.
Article Details
Unique Paper ID: 157574

Publication Volume & Issue: Volume 9, Issue 7

Page(s): 594 - 600
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