Banking Virtual Assistant (BVA) To Improve Customer’s Banking Experience
Author(s):
Maya Pawar , Bhakti Jare, Bunty Khetmalas , Prachi Thange , Prof. Sweety Wanave
Keywords:
Banking system, Voice User Interface, Voice control, AI-based Voice Assistant, GTTS Engine, Text to Speech, Speech to Text, Voice access.
Abstract
Physically impaired persons have to encounter numerous complications in banking activities. To provide a solution to this problem, we have introduced a methodology of a banking virtual assistant '(Helper)'. Users interact with systems through voice commands. Speech enabled virtual assistant offer a services and, enhancing them with new and effective user interfaces. The ultimate goal of this project is to add features to improve customers’ banking experience. This paper presents a web application that can be used for banking system in order to meet the services without visiting bank premises. Developed a voice-controlled desktop web application platform especially for the better customer experience, even non impaired people can also use the services provided by the application and use it as a virtual-assistant. The web application is user-independent and human voice commands are given to the in English Language. This application model enables the user to voice based account opening, request for passbook or cheque book, voice based form filling. Now a days, people are facing so many difficulties to fill the form in Bank, some of them are physically impaired. We can develop the automatic form filling system for the handicapped peoples. These people can fill the form without touching anything and it is fully operated by voice. So, this form filling system is very useful for the society and reduce the wastage of time with the paper and pen .So, it is useful for the society.
Article Details
Unique Paper ID: 158901

Publication Volume & Issue: Volume 9, Issue 10

Page(s): 818 - 823
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