Development of Chatbots: A Review
Author(s):
Maitri V J, Jyothika K Raju
Keywords:
Chatbot, Natural language Processing,Rule-based ,ML, Natural language understanding
Abstract
Using text or voice communications, a chatbot is a computer software that mimics a conversation with human users. They can be included into websites, mobile apps, and chat services to offer users quick and convenient support. Natural language processing (NLP) and machine learning techniques are used by chatbots to comprehend user input and provide real-time responses. They have been designed to carry out predetermined duties like resolving disputes, processing transactions, and responding to frequently requested questions. Several industries, including customer service, e-commerce, healthcare, and education, are adopting chatbots more frequently as they provide users a more streamlined and customized experience.. Understanding customer needs, defining the chatbot's capabilities, and developing and training the system with the necessary technologies and programming languages are all steps in this process. In order for the chatbot to achieve its objectives and provide a seamless user experience, its performance must be tested during the development process, and any necessary tweaks must be made. User interface, conversational flow, error handling, and appropriate system integration are all important aspects of effective chatbot design.This paper reviews all the different technologies used to develop chatbots.
Article Details
Unique Paper ID: 159949

Publication Volume & Issue: Volume 9, Issue 12

Page(s): 994 - 999
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