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A Study on Electronic banking: The effect of E banking on consumer satisfaction

  • Unique Paper ID: 164097
  • Volume: 10
  • Issue: 12
  • PageNo: 153-156
  • Abstract:
  • The financial services industry has seen a rapid transformation because to electronic banking, or "ebanking," which provides customers with practical and effective money management tools. In an effort to shed light on the changing dynamics of banking services in the digital era, this study examines how e-banking affects customer satisfaction. Through a comprehensive review of existing literature and empirical analysis, this research examines various factors influencing consumer satisfaction with e-banking, including usability, security, accessibility, and customer service quality. The study investigates the relationship between these parameters and total customer satisfaction with e-banking services using quantitative approaches, such as surveys and statistical analysis. Furthermore, qualitative techniques for gathering data, including focus groups and interviews, can be used to learn more about the opinions and experiences of customers.
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Cite This Article

  • ISSN: 2349-6002
  • Volume: 10
  • Issue: 12
  • PageNo: 153-156

A Study on Electronic banking: The effect of E banking on consumer satisfaction

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