Employees are the backbone of the hotel sector and their motivation plays a crucial role in determining the success and productivity of service business. This study investigates the factors that drive employee motivation in the hospitality segment to find its impact on job satisfaction and organizational performance. The paper will focus on employee-centric strategies for employee motivation to understand the effects of reward, recognition, growth, and leadership on employee engagement and productivity. The data is collected from 50 permanent employees of a reputed hotel in Mangaluru from the State of Karnataka in India. The samples were collected from the employees working across its various departments including reception, front office, kitchen, dining, administration, housekeeping and supporting staff of the organization.
Article Details
Unique Paper ID: 166072
Publication Volume & Issue: Volume 11, Issue 2
Page(s): 119 - 126
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