AI Sentimental Analysis Using Customer Feedback

AI Sentimental Analysis Using Customer Feedback
Author(s):
AKASH SHARMA
Keywords:

Abstract
AI Sentiment analysis of customer feedback assists organizations in understanding client feelings and attitudes, allowing them to enhance products, services, and overall customer satisfaction. Companies can determine total customer sentiment by analyzing text for positive, negative, or neutral sentiments and identifying are as that require work. Sarcasm identification is critical because sarcastic remarks might cause sentiment analysis to produce a false positive or negative result. Accurate sentiment analysis and sarcasm detection give vital information for decision-making and strategic improvements.
Article Details
Unique Paper ID: 166658 Publication Volume & Issue: Volume 11, Issue 2 Page(s): 1445 - 1451
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