A  Study on Passenger Satisfaction on Services Provided by Indian Railway in Tirupur District

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Dr.J.Anitha; Dr.A.Saravanan

A Study on Passenger Satisfaction on Services Provided by Indian Railway in Tirupur District

Authors: Dr.J.Anitha, Dr.A.Saravanan

Unique Paper ID: 173358
Volume: 11
Issue: 10
PageNo: 604-611

Keywords: Passenger Satisfaction Indian Railways Service Quality Tirupur District Public Transport Customer Feedback Travel Experience Service Efficiency Amenities and Facilities Timeliness of Trains Ticketing Process Cleanliness and Hygiene Safety Measures Passenger Comfort Grievance Redressal

Abstract:
This study examines how happy passengers are with the services of Indian Railways in Tirupur District. Many people use trains for daily and long trips, so it’s important to know their experiences to make services better. We asked different passengers about important areas like being on time, cleanliness, safety, staff friendliness, and available facilities using a questionnaire. Our results show that while passengers appreciate the low fares and wide service area of Indian Railways, there are areas that need improvement, particularly cleanliness and being on time. We looked at both numbers and personal comments to better understand passenger happiness. The findings show that people are more satisfied when staff are helpful and trains run on time. We suggest making specific changes to train stations and services to improve overall satisfaction. This research adds to what we know about train services and offers helpful advice for railway officials to make travel better for passengers in Tirupur districts Key words (Passenger Satisfaction, Indian Railways, Tirupur district, Transportation, Service Quality, Train Services, Punctuality, Cleanliness, Safety, Staff Behavior, Travel Experience, Questionnaire Survey, Economic Growth, Public Transport, and Infrastructure Improvement

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Cite This Article

ISSN: 2349-6002
Volume: 11
Issue: 10
PageNo: 604-611

A Study on Passenger Satisfaction on Services Provided by Indian Railway in Tirupur District

Available:https://ijirt.org/article?manuscript=173358

Impact Factor
8.01 (Year 2024)

UGC Approved
Journal no 47859

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