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Employee Retention Strategies in the Hospitality Industry: A Post-COVID Analysis

  • Unique Paper ID: 175927
  • Volume: 11
  • Issue: 11
  • PageNo: 4362-4366
  • Abstract:
  • The hospitality industry, globally recognized for its high labor intensity and customer service orientation, has been significantly impacted by the COVID-19 pandemic, leading to widespread layoffs, furloughs, and employee burnout. As the sector begins to recover, employee retention has emerged as a critical concern, particularly in hotels where service quality is closely tied to staff stability. This study examines the effectiveness of three key post-COVID employee retention strategies—leadership support, compensation, and work-life balance—in influencing employee loyalty and reducing turnover intentions within the hotel sector. A quantitative research approach was adopted, involving a structured questionnaire administered to 193 employees working in 3-star to 5-star hotels. Data were analyzed using SPSS Version 25 The findings reveal that transformational leadership positively influences employee morale and engagement, while competitive compensation packages remain a primary driver for retention. Moreover, work-life balance, particularly flexible scheduling and emotional support, is increasingly valued by younger employee’s post-pandemic. The results suggest that a comprehensive, multi-faceted HR strategy is essential for rebuilding a stable and motivated workforce in the hospitality industry’s post-pandemic recovery phase. This research contributes to the growing body of literature on post-crisis human resource management in hospitality and offers practical implications for policy-makers and hotel administrators seeking to enhance employee retention in a highly competitive and evolving industry.
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Cite This Article

  • ISSN: 2349-6002
  • Volume: 11
  • Issue: 11
  • PageNo: 4362-4366

Employee Retention Strategies in the Hospitality Industry: A Post-COVID Analysis

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8.01 (Year 2024)
UGC Approved
Journal no 47859

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