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A STUDY ON ROLE OF IT (Information Technology) in BANKING SECTOR IN INDIA

  • Unique Paper ID: 177996
  • Volume: 11
  • Issue: 12
  • PageNo: 1923-1928
  • Abstract:
  • The Indian banking sector has undergone a remarkable transformation driven by advancements in Information Technology (IT). This study examines the critical role of IT in reshaping the operational, structural, and service paradigms of banking in India. IT has enabled banks to offer innovative and customer-centric solutions, ensuring higher efficiency, transparency, and security. Technologies like internet banking, mobile banking, core banking systems (CBS), and fintech integrations have revolutionized how banks interact with customers, improving access to financial services even in rural areas. The study also highlights the impact of digital payment systems, such as Unified Payments Interface (UPI) and NEFT, which have fostered cashless transactions and enhanced financial inclusion. IT has enabled data-driven decision-making, streamlined back-office operations, and mitigated fraud risks through robust cybersecurity measures. Furthermore, the study discusses the challenges faced by banks, including high implementation costs, digital literacy gaps, and cybersecurity threats. It underscores the importance of continuous innovation, regulatory compliance, and customer trust to leverage IT effectively. The findings emphasize that IT is not merely a support function but a strategic enabler of growth, efficiency, and inclusivity in the Indian banking ecosystem. This research provides valuable insights into the role of IT in shaping the future of banking in India, offering a foundation for policymakers and industry leaders to build a resilient and inclusive financial system.
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Cite This Article

  • ISSN: 2349-6002
  • Volume: 11
  • Issue: 12
  • PageNo: 1923-1928

A STUDY ON ROLE OF IT (Information Technology) in BANKING SECTOR IN INDIA

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