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@article{161482,
        author = {VARUN S BHARADWAJ and Uma Sharma and YOGASHREE C N  and RAHUL SANGOLLI},
        title = {A STUDY OF PATIENT WAITING PERIOD IN DIAGNOSTIC CENTER- AN APPLICATION OF SERVICE BLUEPRINT AT DIAGNOSTIC CENTERS OF BANGALORE CITY},
        journal = {International Journal of Innovative Research in Technology},
        year = {},
        volume = {10},
        number = {4},
        pages = {290-292},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=161482},
        abstract = {Patient care at diagnostic centres is the primary deliverable that service providers such as diagnostic centres aim to provide. A patient's diagnostic journey in the Indian Healthcare delivery system is seen to be consuming 12 hours to complete a diagnostic process and get the report to the consulting doctor to get the treatment started for the illness. Reducing service delivery time to ensure the diagnostic journey is less burdening on the patient who is already compromised with regard to their  health n money, can go a long in ensuring efficiency of health care delivery systems (Grundy J, Annear P 2010,.Engel, Nora,2015).},
        keywords = {Service, diagnostic process, Service delivery},
        month = {},
        }