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@article{165954,
        author = {Prof. (Dr.) Khatib Noaman Umer  and Ms. Rebecca John Kesavapattapa},
        title = {Digitalization in the Insurance Industry: A Comprehensive Review of Current Trends and Future Directions},
        journal = {International Journal of Innovative Research in Technology},
        year = {2024},
        volume = {11},
        number = {1},
        pages = {2270-2273},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=165954},
        abstract = {The insurance sector has seen a dramatic transformation as a result of digitalization, which has led to advances in customer service, product offers, and operational efficiency. This study looks at future prospects and offers a thorough analysis of current digitalization trends in the insurance industry. This study emphasizes the revolutionary influence of digital technology on insurance procedures, customer experiences, and business models through an examination of secondary data, including industry publications, scholarly articles, and market assessments. The article also explores the benefits and problems that come with digitalization in the insurance industry and offers predictions for possible future advancements.},
        keywords = {Insurance sector, digitalisation, Customer service, Predictions and Future advancements},
        month = {June},
        }