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@article{167910,
        author = {CLEMENCE JACOB and Walden C. Katsande},
        title = {An In-depth Analysis of Stakeholder Roles in the Customs and Clearing Process: Identification, Responsibilities, and Impact"},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {4},
        pages = {851-854},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=167910},
        abstract = {This study, titled "An In-depth Analysis of Stakeholder Roles in the Customs and Clearing Process: Identification, Responsibilities, and Impact," explores the roles and responsibilities of key stakeholders in Zimbabwe's customs and clearing sector. Through an analysis of 60 stakeholders, including ZIMRA, clearing agents, importers, exporters, and transporters, the study highlights the critical role these actors play in trade facilitation, stakeholder relationships, and the accuracy of information. The findings reveal inefficiencies, particularly due to a lack of proper procedures, qualifications, and stakeholder trust. ZIMRA was found to dominate ICT processes and compliance through ASYCUDA, establishing itself as a key regulator. The study concludes by emphasizing the importance of a coordinated, whole-of-government approach and collaboration between stakeholders to enhance trade efficiency and reduce delays in the customs process.},
        keywords = {Stakeholder roles, customs and clearing, trade facilitation, ZIMRA, border management, ICT compliance, trade efficiency, stakeholder collaboration.},
        month = {April},
        }