Automated Complaint Classification and Routing Using NLP and Machine Learning

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Anurag Saha; Aadarsh Chaure; Aayush; Aditya Bodhe; Prof Trupti Bhagat

Automated Complaint Classification and Routing Using NLP and Machine Learning

Authors: Anurag Saha, Aadarsh Chaure, Aayush, Aditya Bodhe, Prof Trupti Bhagat

Unique Paper ID: 169187
Volume: 11
Issue: 6
PageNo: 756-759

Keywords: TF-IDF BERT KNN Logistic Regression

Abstract:
This paper presents a system for automating the classification and routing of public complaints using natural language processing (NLP) and machine learning techniques. The system preprocesses textual data, extracts relevant features, and employs machine learning classifiers to predict complaint categories, which are then routed to the appropriate departments for resolution. Evaluation of the system demonstrates its effectiveness in reducing manual workloads and improving service efficiency.

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Cite This Article

ISSN: 2349-6002
Volume: 11
Issue: 6
PageNo: 756-759

Automated Complaint Classification and Routing Using NLP and Machine Learning

Available:https://ijirt.org/article?manuscript=169187

Impact Factor
8.01 (Year 2024)

UGC Approved
Journal no 47859

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