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@article{171436,
        author = {Mr. Astbhuja Yadav and Dr. Harshdev Verma},
        title = {An analytical study on effectiveness of Ombudsman Scheme on Indian Banking Sector},
        journal = {International Journal of Innovative Research in Technology},
        year = {2024},
        volume = {11},
        number = {7},
        pages = {3245-3249},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=171436},
        abstract = {Ombudsman Scheme is blessing to the banking customers regarding their problems and complaints. It provides solution to the customers for their complaints against banks. This paper provides an analytical study on the RBI annual report of 2024 regarding ombudsman scheme. So, it is centered on the secondary data as per the yearly reports of RBI. The previous reports are also analyzed and conclusions are drawn. This paper also suggests different suggestions regarding complaints of customer and solutions. It is also analyzed that complaints in metropolitan cities are reducing while increasing in numbers of complaint count in urban, semi-urban and rural areas which shows that the customers are getting aware of their rights and ombudsman facility available by RBI. For analysis, percentage analysis is done to withdraw some conclusion.},
        keywords = {Ombudsman Scheme, Annual Report, Complaint count.},
        month = {December},
        }