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@article{174413,
        author = {Mohammed Shadan and Jayeshkumar Pathak and Jay Ajaykumar Gohil},
        title = {AN ANALYSIS OF THE DEMAND FOR AC REPAIR AND SERVICES VIA ONLINE PLATFORMS IN VADODARA},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {10},
        pages = {3674-3696},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=174413},
        abstract = {The increasing usage of air conditioners with the advancement of digital technology has provided a complete set of challenging parameters for online AC repair and service sites. This study is an attempt to examine the different emotions of consumer behaviour in refreshing service of air conditioner through online sector in Vadodara city and also it concentrates on service challenges.
This is because most consumers believe that online booking for service is more convenient than traditional repair. The study analyses drivers of customer choice, such as service quality, price transparency, ease of booking and technician reliability.
Primary data was collected through surveys and interviews among customers and service providers in Vadodara. There are more numbers of on-line AC repairing service availability, which offer multiple advantages like approved expert, immediate response and transparent price etc. However, inconsistent service quality, price volatility and a lack of trust continue to hinder penetration. The report also discusses competition among online service platforms, the role of independent technicians, and inconsistency in seasonal demand. Customer The trust can be gained, service delivery can be maximized, and market base can be expanded.
Overall, this study provides strong information to web service platforms themselves, so that they can adjust the service-oriented strategy according to the needs of consumers. At the end of this paper some recommendations are made which will increase to trust of customers, the service will become more reliable and the online AC repair services industry in Vadodara will further consolidate.},
        keywords = {AC Repair Services, Online Service Platforms, Consumer Behaviour, Digital Technology, Service Quality, Price Transparency, Ease of Booking, Technician Reliability, Customer Satisfaction, Market Trends.},
        month = {March},
        }