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@article{176031,
        author = {Shubham Gupta and Tanish Bhatt and Yashvardhan Singh Shekhawat and Dr. Anil Kumar},
        title = {A Unique APP for Hospitality Services on Train},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {11},
        pages = {4825-4832},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=176031},
        abstract = {Train passengers are mostly unable to reach food and medicines journeys at appropriate times during their travel. Most solution proposed earlier focused on delivering food and left behind the immediate needs of medicine delivery and personal service. The research aims to introduce a PNR-based mobile application that offers food and medicine supply delivery.
This application delivers seat-specific real-time services for the passengers and has been developed with Flutter as the cross-platform framework, Firebase for real - time data management, and IRCTC's PNR API for personal service delivery. The application is characterized by real-time order tracking, offline functionality, safe payment integration, and AI-driven recommendations. Passengers can view available services, send orders, and get deliveries at their seating without much delay. The system allows for multiple forms of payment in order to make the transaction process seamless and secure. The existence of a built-in feedback mechanism also enables passengers to rate services, which helps in continuous improvement.
The application was tested on order accuracy, response time, and user satisfaction. Results showed 98% order accuracy, an average response time of 10–12 minutes, and 92% user satisfaction, which reflected the efficiency and reliability of the system. The offline mode greatly improved usability in low-connectivity zones, ensuring uninterrupted access to service.
The proposed solution bridges the gap in train-based hospitality services effectively, offering a comprehensive, technology-driven system for enhancing passenger comfort and safety. Future enhancements would include telemedicine support, predictive inventory management, and multilingual accessibility, thereby further expanding the application's usability and scalability across different transportation networks.},
        keywords = {Mobile Application, Hospitality Services, Train Passengers, PNR Integration, Food Delivery, Medical Supplies, Real-Time Tracking, Offline Functionality, Personalized Services, Passenger Satisfaction, Secure Payment, Service Innovation},
        month = {April},
        }