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@article{178298,
        author = {Gohel Rohan and Mayursinh Jadeja and Ashraf Mathakiya and Hardik Pujara},
        title = {PERFORMANCE EVALUATION AND SERVICE QUALITY IN PUBLIC TRANSPORTATION},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {12},
        pages = {4766-4771},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=178298},
        abstract = {A key element of efficient transit system development is bus route evaluation. Important insights that guide important operational choices are produced by this process. Transit agencies can identify present problems and evaluate operational conditions by evaluating their routes. Decisions like route elimination, merger, or introduction are supported by this objective analysis, which also improves overall service quality and operational effectiveness. The performance of individual routes has a significant impact on the public bus system's efficacy. Thus, the goal of this research is to create a model that can evaluate route performance. A Multi-Criteria Decision Making (MCDM) technique is considered appropriate as route performance is affected by a number of parameters, both quantitative (such as fuel efficiency, timeliness, and stop distance) and subjective (such as road condition, passenger comfort, and safety). The Analytic Hierarchy Process (AHP), one of the numerous MCDM approaches, is especially suitable since it takes into account both qualitative and quantitative data. Out of the 48 routes run by RMTS, five were chosen for investigation in this study. The algorithm rates these five routes according to their overall efficacy using the performance metrics that have been defined.},
        keywords = {Decision Marking, Multi Criteria, Analytic Hierarchy Process (AHP)},
        month = {May},
        }