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@article{178391,
        author = {Prashanth S N and Nithin H M and Kanala Krishna Samhith},
        title = {Online Chatbot Based Ticketing System},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {11},
        number = {12},
        pages = {4510-4514},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=178391},
        abstract = {The rising demand for seamless visitor experiences in cultural institutions has exposed critical limitations in traditional manual ticketing systems. This paper presents the design and development of a chatbot-based ticketing system that automates the entire booking lifecycle for museums, reducing queues, errors, and staff overhead. Built using the MERN stack, the system supports multilingual interactions, real-time availability tracking, and integrated digital payments. The chatbot operates as a virtual assistant, offering 24/7 service for bookings, cancellations, and inquiries, thus significantly enhancing operational efficiency and user satisfaction. The project demonstrates how intelligent automation can transform visitor management in the travel and tourism sector, with potential applications across public heritage spaces.},
        keywords = {Chatbot, Ticketing System, MERN Stack, Museum Booking, Multilingual Chatbot, Travel Technology},
        month = {May},
        }