Copyright © 2026 Authors retain the copyright of this article. This article is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

@article{183502,
        author = {Anjana Karmakar and SASWATA KANJILAL},
        title = {Patient Satisfaction And Quality Of Care In The Inpatient Department Of A City Based Multi-Specialty Hospital},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {3},
        pages = {2051-2057},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=183502},
        abstract = {This document presents a comprehensive analysis of Patient Satisfaction and Quality of care in the inpatient department in a hospital. The study includes findings and suggestions based on patient party(s), Doctors and nurses’ responses to various aspects such as treatment process, admission process, discharge process, time schedules, food quality, OPD timings, inter departmental coordination, communication, medical tools & medicine stocks etc. The study also highlights patients' experiences, identify areas for improvement, and enhance service delivery to ensure better health outcomes and patient-cantered care. The data collection methods used includes questionnaires, interviews, and secondary data from sources such as the company website, internet, books, and journals},
        keywords = {patient satisfaction, quality of care, inpatient department, healthcare services, service delivery, patient experience, nursing care, medical services, communication, hospital environment, patient safety, clinical outcomes, feedback and evaluation, healthcare quality improvement},
        month = {August},
        }