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@article{187790,
        author = {Balavinesh S and Akash K},
        title = {WAITLESS: A Smart Web-Based Queue & Token Management System for Hospitals, Banks, and Government Services},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {6},
        pages = {6711-6723},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=187790},
        abstract = {The growing surge in population and fast-paced modernisation of public and private services have only escalated crowding waiting halls, serpentine queues, blindly ticked off booking dates throughout hospitals, banks or government offices. Traditional Queuing: Customer has to be physically present which tremendously reduces efficiency of physical location along with poor customer experience. Waitless is an online queue and token systems which aspires to do away with traditional standing queues for various services by allowing users to book digital tokens from their home. It facilitates users to search service providers in their district, check for availability of the service and estimated waiting time & generate the token dynamically based on same. There is a separated admin panel in WAITLESS for providers where service, customer management and statistics are controlled. Built on the latest web technologies and based on responsive UI/UX, WAITLESS streamlines your services to reduce traffic and improve operational performance. This paper investigates the system architecture, approaches and real-time modeling of WAITLESS system as well performance evaluation results and affectivity of WAITLESS in real life service queue problems.},
        keywords = {Queue Management System, Online Token Booking, Digital Queuing, Waiting Time Reduction, Service Provider Dashboard, Customer Flow Optimization, Real-Time Token Tracking, Web Application, User Authentication, Role-Based Access, Responsive UI/UX, Service Automation, Virtual Queueing, Token Generation, Tamil Nadu District Filtering, Provider Management, Service Time},
        month = {November},
        }