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@article{188006,
        author = {Rudra Bokil and Vishal Nayakwadi and Rutika Thaware and Narayani Yewle and Krish Ramena},
        title = {Grievances in Government: Leveraging ISSUEPOST for Enhanced Civic Engagement},
        journal = {International Journal of Innovative Research in Technology},
        year = {2025},
        volume = {12},
        number = {7},
        pages = {871-880},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=188006},
        abstract = {Effective redress of social complaints is important to agree between the public and the officials. Traditional mechanisms often encounter demand for conditions with delays and limited access to bureaucracy. Different countries have taken different attitudes to digital rule, which is a reflection of their political and socio -economic environment. Citizen Engagement platforms are gaining popularity as a way for citizens to voice their opinions to the government. With social media playing a more vital role in everyday life, governments around the globe are seeing its potential to tackle local problems, enhance public services, and connect with citizens better. ISSUEPOST is a revolutionary platform designed to solve these challenges to allow citizens to publish complaints related to officials, who then social media to increase optimistic tension on the government for timely resolution. This paper examines how government institutions can use social media to tackle local problems, enhance service delivery, and increase transparency and citizen participation. It also shows the importance of social media in citizen and government interactions, along with its role in improving accessibility and collaboration. It aims to enhance governance by prioritizing equitable access, data quality, and trust. Based on a review of past literature and case studies, we examine the institutionalization of local government through the incorporation of social media platforms into the governance machinery in order to enhance communication, accountability, and policy-making.},
        keywords = {Citizen Engagement, Citizen Participation, Collaborative Governance, Crowdsourcing, Digital Government, Electronic Governance, Government Responsiveness, Government Websites, Public Administration, Public Service Platforms, Smart Cities, Smart Governance.},
        month = {December},
        }