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@article{189730,
        author = {DEVA HARSAR M M and Manimegala M and Dhanvanth K M and Gayathri T and Hans Rohit Y and Amnesh Raj K},
        title = {DISTRICTCARE GRIEVANCE MANAGEMENT PORTAL FOR SMART DISTRICT GOVERNANCE},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {8},
        pages = {131-139},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=189730},
        abstract = {Efficient public grievance redressal is a critical component of modern digital governance. Traditional complaint- handling mechanisms suffer from fragmentation, lack of transparency, delayed responses, and poor citizen engagement. The DistrictCare, a web-based grievance management portal designed to provide a centralized, transparent, and data-driven platform for reporting and resolving civic issues at the district level. The system enables citizens to submit complaints related to public services such as roads, water supply, sanitation, and electricity using geolocation tagging and image evidence. Administrators manage grievances through role-based dashboards supported by analytics, heatmaps, and real-time status tracking. Advanced features including community upvoting and AI-based chatbot assistance enhance public participation and administrative efficiency. Experimental evaluation demonstrates improved response time, better accountability, and enhanced citizen satisfaction compared to conventional grievance systems. DistrictCare illustrates how modern web technologies can strengthen participatory governance and smart district administration.},
        keywords = {Governance, Grievance Management, Smart District, GIS, Web Application, Citizen Participation, Role-Based Access Control.},
        month = {January},
        }