Copyright © 2026 Authors retain the copyright of this article. This article is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

@article{192228,
        author = {Krishnaprasad K A and Luxen Sunny and Sandeep A S and Akhil Raj and Biju Augustine},
        title = {Development of a Framework to evaluate the use of Passenger Amenities of the Bus Terminals in India},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {9},
        pages = {1171-1175},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=192228},
        abstract = {User satisfaction of bus terminals depends on the physical aspects of people and psychological state of mind. Better public transportation network contributes to the nation’s development. Evaluation of user satisfaction help design a better public transport. This paper describes a framework to evaluate the user perspectives of good passenger bus terminal. By referring to the extensive literature, constructs and items of user satisfaction are shaped into a questionnaire survey tool. Methods of data collection, validation and analysis of the framework are discussed in the subsequent sections of the paper.},
        keywords = {Passenger satisfaction, bus terminal, questionnaire, accessibility, comfort, safety, passenger services},
        month = {February},
        }