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@article{194080,
        author = {Nubi Achebo},
        title = {Digital Orchestration and Supply Chain Resilience in Business Process Outsourcing Networks: A Conceptual Framework},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {10},
        pages = {2593-2607},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=194080},
        abstract = {This study proposes a conceptual framework to describe the mechanisms by which digital orchestration enhances the resilience of the service supply chain in the context of Business Process Outsourcing (BPO) networks. BPO networks have become complex service ecosystems characterized by high interdependencies amid increasing cyberattacks, technological failures, and geopolitical events. Despite the growing importance of digital transformation in outsourcing relationships, the relationship between digital orchestration, service supply chains, and supply chain resilience remains underexplored. Building on the supply chain management perspective, the study conceptualizes digital orchestration as the ability to configure, coordinate, and re-configure the service supply chain involving multiple actors in the BPO network through the use of digital platforms. By integrating the different perspectives on supply chain resilience within the BPO network, the study contributes to developing a theoretical understanding of the concept.},
        keywords = {Digital Orchestration, Business Process Outsourcing (BPO), Network Services, Supply Chain Management, Supply Chain Resilience, Digital Platforms and Ecosystems},
        month = {March},
        }