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@article{194815,
        author = {Dr. M.RAGUPATHI},
        title = {PUBLIC PERCEPTION TOWARDS SERVICES DELIVERED THROUGH E-SEVA MAIYAM IN ERODE DISTRICT},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {10},
        pages = {6283-6290},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=194815},
        abstract = {E-Seva Maiyam is an e-governance service center established by the Government of Tamil Nadu to provide various government services to citizens through digital platforms. It helps improve accessibility, transparency, and efficiency in delivering public services to people. Public perception towards services delivered through E-Seva Maiyam in Erode District refers to the opinions and satisfaction level of citizens regarding the accessibility, efficiency, and quality of services provided through these centers. Although E-Seva Maiyam has been introduced to provide efficient and accessible government services to citizens, the level of public perception and satisfaction towards these services may vary among users. Therefore, it is necessary to examine how the public perception towards services delivered through E-Seva Maiyam in Erode District. The nature of this study is descriptive and it mainly adopts a quantitative research method. The methodological approach followed in this study is primarily quantitative, with a small qualitative component included through an open-ended question in the questionnaire. The study focuses on the public who utilize services through E-Seva Maiyam in the study area. A structured questionnaire using a five-point Likert scale was developed and distributed among the respondents to understand their perception towards E-Seva services. The random sampling method was used to select a sample size of 215 respondents. The collected data from the respondents were entered into MS-Excel software and analysed using statistical tools such as percentage analysis, mean score, standard deviation and ANOVA with the help of SPSS 26.0 software. In addition, hypotheses were framed to examine the significant difference in mean perception towards E-Seva services of the selected public with respect to selected variables. From the analysis, it is noticed that maximum level of perception towards e-seva services is obtained by the respondents who belong to male, age group of 31–40 years, using civil services, visit 1–2 times for a service and using services for above 5 years.},
        keywords = {Public, Perception, E-Seva Maiyam, E-Governance, Digital Government Services, Satisfaction, Service Quality, Delivery, Tamil Nadu E-Governance.},
        month = {March},
        }