Copyright © 2026 Authors retain the copyright of this article. This article is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

@article{195408,
        author = {Chevula Nikhil},
        title = {E-GOVERNANCE IN INDIA: ASSESSING IMPACT ON CITIZEN ENGAGEMENT AND SERVICE DELIVERY},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {11},
        pages = {300-304},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=195408},
        abstract = {E-governance in India has emerged as a transformative tool for improving public administration, enhancing citizen engagement, and strengthening service delivery. Through initiatives such as Digital India, Aadhaar, Digi Locker, UMANG, Common Services Centres (CSCs), and e-Sanjeevani, the government has expanded digital access to essential services across urban and rural areas. These platforms have reduced bureaucratic delays, improved transparency, minimized corruption, and enabled faster, more efficient delivery of welfare schemes, healthcare, grievance redressal, and documentation services. E-governance has also encouraged greater citizen participation by providing online platforms for feedback, complaints, and service tracking. However, challenges such as the digital divide, low digital literacy, infrastructure gaps, cybersecurity risks, and concerns about privacy continue to limit its full potential. Overall, e-governance in India has significantly improved administrative efficiency and accessibility, but its long-term success depends on inclusive digital infrastructure, user-friendly systems, and stronger citizen-centric governance mechanisms across all regions and social groups.},
        keywords = {E-Governance, Digital India, Citizen Engagement, Service Delivery, Digital Inclusion, Transparency, Public Administration, CSCs, UMANG, Digi Locker.},
        month = {April},
        }