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@article{196389,
        author = {Vansh Vala},
        title = {FluxCRM: Design, Implementation, and Performance Evaluation of a Scalable Full-Stack Customer Relationship Management System},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {11},
        pages = {2577-2579},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=196389},
        abstract = {Customer Relationship Management (CRM) systems are fundamental to mod-ern enterprises for managing customer interactions, improving operational effi-ciency, and enabling data-driven decision-making. However, existing CRM plat-forms are often costly, complex, and difficult to customize, especially for small and medium-sized enterprises (SMEs).
This paper presents FluxCRM, a scalable and modular full-stack CRM sys-tem built using React, NestJS, and MongoDB. The system adopts a layered archi-tecture with RESTful APIs, JWT-based authentication, and optimized database operations.
A performance evaluation is conducted using simulated workloads to analyze re-sponse time, throughput, and concurrency handling. Experimental results demon-strate that FluxCRM maintains low latency and stable performance under increas-ing load conditions.
The proposed system provides a flexible, cost-effective, and scalable alternative to traditional CRM solutions, making it suitable for real-world SME deployments.},
        keywords = {CRM, Full-Stack Systems, NestJS, React, MongoDB, Scalability, Performance Evaluation},
        month = {April},
        }