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@article{198832,
        author = {Thamim Ansari H and B. Abinaya},
        title = {AI Based Smart Government chatbot system},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {11},
        pages = {12054-12059},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=198832},
        abstract = {The primary objective of a government scheme chatbot is to improve the way citizens access and understand information about government programs and services. By using artificial intelligence and natural language processing, the chatbot provides simple, fast, and user-friendly assistance to individuals seeking details about various schemes. The system aims to make information easily accessible by clearly explaining eligibility criteria, application procedures, and benefits. It helps reduce confusion and saves time by providing instant responses to user queries.
Additionally, the chatbot offers personalized suggestions based on user needs, ensuring that relevant schemes are recommended effectively. It also supports multiple languages, making it accessible to a wider range of users, including those from rural areas. Overall, the objective is to develop an efficient, accessible, and user-friendly system that enhances awareness and simplifies access to government schemes.},
        keywords = {Government Scheme Chatbot, Artificial Intelligence, Natural Language Processing, E-Governance, Digital Services, Citizen Engagement, Information Accessibility, Personalized Assistance, Chatbot Technology, Public Service Deliver},
        month = {April},
        }