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@article{199840,
        author = {Sagar Rajendra Sawarkar and Dr. Vetrickarthick},
        title = {Improving Service Operations in the Healthcare Industry : A Case Study Of Orange City Hospital, Nagpur},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {11},
        pages = {14957-14962},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=199840},
        abstract = {Efficient service operations are essential for enhancing patient care and optimizing resource utilization in hospitals. This study examines the operational challenges at Orange City Hospital, Nagpur, and explores strategies for improvement. Key issues identified include long patient waiting times, communication gaps, inefficient workflow management, and limited technology adoption. Using a mixed-method approach, data were collected through staff interviews, patient feedback, and hospital records. The findings highlight the need for lean healthcare practices, digital health solutions, and improved staff training to enhance service efficiency. Recommendations include the implementation of electronic health records, automated scheduling systems, and better patient engagement strategies. By adopting these measures, hospitals can improve service quality, reduce operational inefficiencies, and enhance overall patient satisfaction. This study provides insights for healthcare institutions seeking to optimize their operational performance.},
        keywords = {Healthcare operations, hospital management, service efficiency, digital transformation, patient satisfaction.},
        month = {April},
        }