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@article{200771,
        author = {Sahana S and Prabasan Arunachalam and Prashanth Cherian Kochuveetil},
        title = {The Impact of SaaS Platform Disruptions and Its Effects on Teamwork and Well-Being of Multidisciplinary Teams},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {12},
        pages = {3111-3117},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=200771},
        abstract = {Purpose – This study examines how Software-as-a-Service platform disruptions affect teamwork and psychological well-being among Designers, Engineers, and Project Managers.
Design/methodology/approach – A 15-item survey instrument was developed across four constructs: vendor communication transparency, collaborative agency and workflow disruption, psychological impact, and data integrity perception. Data were collected from professionals who regularly use collaborative digital platforms. Spearman rank-order correlation analysis was used to analyse the ordinal Likert-scale responses, and reliability was assessed using Cronbach’s alpha.
Findings – Poor vendor communication showed a strong relationship with feelings of helplessness during disruptions. Task coordination was identified as the most affected aspect of teamwork, while maintaining composure during outages received the lowest agreement among respondents. The findings also confirmed the presence of a “stale data trap,” where users were uncertain about the accuracy and currency of post-outage data. The survey instrument demonstrated strong internal reliability with a Cronbach’s alpha value of 0.89.
Practical implications – The study highlights the need for clearer outage communication from vendors and improved interface features that help users verify data integrity after service restoration. It also emphasises the importance of contingency planning within teams.
Originality/value – The research contributes to understanding Software-as-a-Service disruptions as both a technical and human-centred issue affecting collaboration, stress, and trust in digital work environments.},
        keywords = {cognitive overload at work, data integrity after system failure, digital workplace disruption, platform downtime and productivity, project management tool outage, remote work tool dependency, SaaS outage impact, SaaS reliability and employee well-being, SaaS vendor communication, software downtime stress, stale data in collaborative platforms, team collaboration breakdown, workplace anxiety and technology},
        month = {May},
        }