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@article{201172,
        author = {Dhanushkumar J and Dr. K. Arun kumar and Akshayadharan M and Dhinesh N and Anirudh K S},
        title = {Black & White: A Web-Based Smart Laundry Management System with Multi-Role Architecture},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {12},
        pages = {3489-3495},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=201172},
        abstract = {The digitization of service-oriented industries has necessitated the development of integrated platforms capable of unifying operations across multiple stakeholders. This paper presents Black & White, a web-based Smart Laundry Management System engineered to automate and streamline the end-to-end workflow of laundry service businesses. The proposed system introduces a multi-role architecture supporting four distinct user categories: Customers, Shop Owners, Delivery Personnel, and Administrators, each governed by dedicated functional modules. Core capabilities include slot-based service booking with garment image upload, real-time order tracking, delivery management through a dedicated portal, and a centralized administration dashboard. The system is developed using contemporary front-end technologies including React.js, augmented by a scalable back-end infrastructure. Experimental evaluation through structured usability testing and system performance analysis demonstrates significant improvements over conventional manual-based laundry operations, reducing booking time by approximately 67% and improving order tracking transparency. The paper further outlines a forward-looking roadmap encompassing AI-powered garment recognition, integrated payment gateways, and mobile application deployment, positioning Black & White as a scalable and cost-effective solution for small-to-medium laundry enterprises.},
        keywords = {Laundry Management System; Multi-Role Web Application; Service Automation; Order Tracking; Garment Classification; React.js; Digital Booking System},
        month = {May},
        }