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@article{202932,
        author = {Jyoti Sharma},
        title = {Customer Satisfaction on E-Banking Services in Public Sector Banks in Himachal Pradesh: A Literature Review},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {12},
        pages = {9531-9536},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=202932},
        abstract = {This review paper explores customer satisfaction concerning e-banking services offered by public sector banks (PSBs) in Himachal Pradesh. The rapid digitization of banking services has transformed customer interactions with financial institutions, particularly in rural and semi-urban areas. This paper synthesizes existing literature, surveys, and case studies to assess the factors influencing customer satisfaction, challenges faced by users, and the overall impact of e-banking on service delivery in the region. Additionally, it presents a framework for improving customer experiences in e-banking.},
        keywords = {},
        month = {May},
        }