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@article{203131,
        author = {Pranit W. Kamble and Dr. Santosh Gaikwad},
        title = {An Intelligent CityLink Web Application for Urban Problem Reporting and Automated Complaint Management},
        journal = {International Journal of Innovative Research in Technology},
        year = {2026},
        volume = {12},
        number = {12},
        pages = {10054-10059},
        issn = {2349-6002},
        url = {https://ijirt.org/article?manuscript=203131},
        abstract = {Smart cities face civic problems like potholes, water leakage, garbage buildup, and streetlight breakdowns. Traditional systems for complaint handling may lack transparency, efficiency, and traceability. In this study, CityLink is presented as an intelligent web application that can facilitate the handling of complaints about urban issues and automate the management process. It allows citizens to lodge complaints along with photos and comprehensive details, using artificial intelligence methods to classify and provide more clarity. The system incorporates a role-based framework with roles assigned to citizens, administrators, and city officials to ensure efficient workflow management.},
        keywords = {},
        month = {May},
        }