A Study on Customer satisfaction towards Reliance Jio network
Author(s):
Dr.T.Sisili, S.Gokul kumar, S.Sivakumar, G.Manikandan
Keywords:
Jiosim, Jio network, service.
Abstract
Indian Telecom industry is one of the fastest growing telecom markets in the world. In telecom industry, service providers are the main drivers, The entitled “A Study on Customer satisfaction towards Reliance Jio network” is carried out with an objective to determine the customer satisfaction on Reliance Jio and to find out the customers satisfaction towards the products and services and. Data were collected by survey method through structured questionnaire with both opened and closed ended questions. For distribution of questionnaire to the customers random sampling method was used to select the customers and the survey was taken among those selected users. After collecting the data from the respondents it was analysed using Simple Percentage Analysis, Friedman Test, chi-squared test and regression. In the era of information explosion, people are to be provided with quick and timely access to information. The present study carried out with 172 users of Reliance Jio. The whole study is carried with the help of those respondents.
Article Details
Unique Paper ID: 146454

Publication Volume & Issue: Volume 4, Issue 12

Page(s): 834 - 847
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Last Date 25 August 2020

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