Impact on Patient Satisfaction and Perception Towards Service Quality in Private Hospitals During Pandemic COVID19 With Special Reference Tirunelveli City
S. Mohamed Mossa Harun Razeed , Dr.C.Vethirajan
Private Hospitals, Sanitizer, Clinical care, quality and Health care.
This study is based on the analysis of patient satisfaction at private hospitals in Tirunelveli City, Tamilnadu state. The Patient satisfaction and service quality is essential matter to any hospitals especially private hospitals in the pandemic season. It is therefore important for hospitals to know how to measure the patient’s satisfaction and more critical of the quality of service they experience. The service quality offered by private hospitals on various dimensions is discussed in this study and how it can be applied in the context of other hospitals. The purpose of the research is to identify patient’s satisfaction towards various dimensions that influence the quality of service at the private hospitals in Tirunelveli city. An efficient and committed administration, working closely with dedicated staff can make private hospitals for peace and satisfied health care during pandemic. Consequently, the private hospitals management should serve germs protection materials like anti infection spray, Sanitizers, Tissue papers, soap and water. Hospital management should provide well social distancing seat arrangements in waiting area. The data used were gathered from relatives, friends and neighbors those who were used hospitals for treatment since 1st April 2020 to 30th June 2020 as out-patients of private hospitals in Tirunelveli city, Tamil Nadu. The interview contacted by mobile phones with well-set questionnaire, the questions shoots 50 respondents based on the preset questionnaire. The results show that patient’s satisfaction is rather low and that there is still a gap for private hospitals to improve on their performance in the pandemic season of covid19.