A STUDY ON TRAINING AND DEVELOPMENT OF EMPLOYEES IN A BPO COMPANY
Author(s):
Dr.G. Sundharavadivel, S. Sangeetha
Keywords:
Knowledge Transfer, Skill development, Standard Operation Procedures.
Abstract
Training and development comprises a broad range of activities, including formal and informal training, job-rotation, traditional class-room courses, internal vs external training, induction training for newly recruited people, facilitating the new organizations rules, and technologies in training, such as E-learning. The need of the training and development function is to ensure that individuals / groups in the organization develop proficiency in the required skills to enable them to perform their roles effectively and efficiently. Modern work environments require good communication skills, the ability to work in a team, time-management skills, the ability to adapt to change, and to work with people from diverse cultures. This paper outlines the various aspects and roles of Training and Development function in a BPO industry. A sample size of 75 trainees were taken in order to conduct research and random sampling technique was used in order to conduct the survey. The data was collected by interviewing the respondents with the help of a structured questionnaire.
Article Details
Unique Paper ID: 146670

Publication Volume & Issue: Volume 5, Issue 1

Page(s): 473 - 477
Article Preview & Download


Share This Article

Conference Alert

NCSST-2021

AICTE Sponsored National Conference on Smart Systems and Technologies

Last Date: 25th November 2021

SWEC- Management

LATEST INNOVATION’S AND FUTURE TRENDS IN MANAGEMENT

Last Date: 7th November 2021

Go To Issue



Call For Paper

Volume 8 Issue 4

Last Date 25 September 2021

About Us

IJIRT.org enables door in research by providing high quality research articles in open access market.

Send us any query related to your research on editor@ijirt.org

Social Media

Google Verified Reviews

Contact Details

Telephone:6351679790
Email: editor@ijirt.org
Website: ijirt.org

Policies